Returns & Refund Policy
At Salafil, we want our return and refund process for Men’s Leather Belts to be clear and transparent. Please read this policy carefully before requesting a return. This policy explains our return period, eligibility requirements, inspection process, return shipping responsibility, and refund process.
Return Window
We accept return requests within 22 days from the date your order is delivered.
To request a return, please contact us by email at support@salafil.shop within the 22-day return period. Return requests submitted after this period may not be accepted.
Return Eligibility
We accept returns for both defective and non-defective Men’s Leather Belts, subject to the conditions described in this policy.
Before a return is approved, we may review the reason for the return and inspect the available information. Depending on the issue, we may request additional details or photographs to better understand the condition of the product.
Approval of a return request does not automatically mean that a refund will be issued. Returned items are subject to inspection after they are received.
Defective, Damaged, or Incorrect Items
If you receive a Men’s Leather Belt that is damaged, defective, or different from the item you ordered, please contact us at support@salafil.shop as soon as possible within the applicable 22-day return period.
When contacting us, please include clear photographs showing:
- The product and the reported issue
- Any visible damage or defect
- The item you received if it differs from your order
We review the information provided to understand the issue and determine the appropriate next steps.
If, after review, we determine that Salafil sent an incorrect item or that the product arrived damaged or defective, we will provide instructions for the return and Salafil will cover the applicable return label cost.
Non-Defective Returns
If you wish to return a Men’s Leather Belt for a reason unrelated to a defect, damage, or an incorrect item, you may request a return within 22 days of delivery, subject to approval and the conditions of this policy.
For approved non-defective returns, the customer is responsible for the cost of the return shipping label and return shipping.
Product Condition and Inspection
To be eligible for a return, the item must be returned in a condition consistent with the reason for the return.
We inspect returned items after they are received. This is important because the condition of the product when it is returned must be considered along with the condition and issue originally reported by the customer.
For example, if a Men’s Leather Belt was shipped in proper condition and is returned with damage that was not present when it was sent or delivered, the return or refund may not be approved to the extent permitted by applicable law.
Similarly, if you report that an item was defective or damaged, we may compare the photographs and information provided with the condition of the returned product during inspection.
This inspection process helps us review each return fairly and prevents damage occurring after delivery or during unauthorized use from being incorrectly treated as a shipping or product issue.
Proof and Photographs for Product Issues
If your return request is related to damage, a defect, or an incorrect item, please contact us at support@salafil.shop and provide relevant photographs showing the issue.
Providing clear photos helps us review your request accurately and determine whether the issue may qualify for a Salafil-paid return label or another appropriate resolution.
We may request additional information if the photographs or details provided are not sufficient to review the claim.
Return Instructions
Please do not send a product back before contacting us and receiving return instructions.
Once your return request has been reviewed, we will provide the applicable return instructions by email. If a return is approved, please follow the instructions provided to help us identify and process your returned item correctly.
Return Shipping Responsibility
Return shipping responsibility depends on the reason for the return:
- Customer responsibility: For approved non-defective returns, the customer is responsible for return shipping costs and the return label.
- Salafil responsibility: If we confirm that you received an incorrect item or that the product arrived damaged or defective, Salafil will cover the applicable return shipping label cost.
Direct Exchanges
We currently do not offer direct exchanges.
If you would like a different Men’s Leather Belt, you may request a return for the original item in accordance with this policy. If your return is approved and processed, you may place a new order for the item you want.
Restocking Fee
We do not charge a restocking fee.
Restocking Cost: $0 USD
However, a $0 restocking fee does not remove the return eligibility and product condition requirements described in this policy.
Refund Process
After we receive your returned item, we will inspect it and review whether it meets the applicable return conditions.
If the return and refund are approved, the refund will be processed within 7 business days.
The refund will be issued through the applicable payment method used for the original purchase, where possible.
Please note that the original shipping charge of $10 USD may not be refundable unless the return is the result of an incorrect, damaged, or defective item, or where otherwise required by applicable law.
Late or Delayed Refunds
In some cases, a refund may take additional time to appear in your account after we have processed it.
Possible reasons include:
- Processing times of your bank or payment provider
- The original payment method
- Weekends or public holidays
- Additional payment verification or processing requirements
If you have received confirmation that your refund has been processed but it has not appeared within a reasonable period, please contact us at support@salafil.shop so we can review the available information.
Cancellations
If you wish to cancel an order, please contact us at support@salafil.shop within 1 day of placing your order.
We will review your cancellation request and make reasonable efforts to process it if the order has not already entered processing or been shipped.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Contact Us
For any questions about returns, refunds, or your Men’s Leather Belt order, please contact us by email:
Email: support@salafil.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT+1)