FAQ
Where does Salafil ship?
Salafil currently ships only within the United States. We do not currently offer international shipping.
What products does Salafil sell?
Salafil specializes in Men’s Leather Belts. Product-specific information is available on the relevant product page.
What currency are your prices displayed in?
All product prices and applicable charges on our website are displayed in United States Dollars (USD).
How much does shipping cost?
We charge a flat shipping rate of $10 USD for orders shipped within the United States.
There are no additional shipping charges beyond the applicable shipping cost shown during checkout.
Which shipping carrier do you use?
Orders are shipped using FedEx.
What is the order cut-off time?
Our order cut-off time is 2:30 PM (GMT+1), Monday through Friday.
Orders placed after the cut-off time may begin processing on the next business day.
How long does order processing take?
Our processing time is typically 1 to 2 business days. During this time, we review and prepare your order for shipment.
How long does shipping take?
After processing, the estimated transit time is 5 to 6 business days.
The estimated total delivery time, including processing and transit, is generally 6 to 8 business days.
Please note that delivery times are estimates and may be affected by carrier operations, weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
Can I cancel my order?
Yes, you can request to cancel your order by contacting us at support@salafil.shop within 1 day of placing your order.
We will review your request and make reasonable efforts to process the cancellation if the order has not already entered processing or been shipped. Once an order is being processed or has been dispatched, cancellation may no longer be possible.
Can I change my order or shipping address?
If you need to request a change to your order or shipping information, contact us as soon as possible at support@salafil.shop.
We will make reasonable efforts to assist if the order has not already entered processing or been shipped. Changes may no longer be possible once processing or shipping has started.
What is your return period?
You may request a return within 22 days from the date your order is delivered.
Do you accept returns for non-defective products?
Yes. We accept return requests for both defective and non-defective Men’s Leather Belts, subject to the conditions and inspection process described in our Returns & Refund Policy.
What should I do if my belt arrives damaged, defective, or incorrect?
Please contact us at support@salafil.shop and provide clear photographs showing the product and the reported issue.
We will review the information and provide the appropriate next steps. If we confirm that you received an incorrect item or that the item arrived damaged or defective, Salafil will cover the applicable return shipping label cost.
Who pays for return shipping?
For approved non-defective returns, the customer is responsible for the return shipping cost and return label.
If Salafil confirms that an incorrect item was sent or that the item arrived damaged or defective, we will cover the applicable return shipping label cost.
Do you offer exchanges?
No. We currently do not offer direct exchanges.
If your return is approved, you may return the original item according to our Returns & Refund Policy and place a new order separately if desired.
Is there a restocking fee?
No. We do not charge a restocking fee.
Restocking Fee: $0 USD
When will I receive my refund?
Once your returned item has been received and inspected, an approved refund will generally be processed within 7 business days.
Why is my refund taking longer than expected?
After a refund has been processed, additional time may be required for your bank or payment provider to make the funds available in your account.
Delays may also occur because of weekends, public holidays, or payment processing requirements. If you have questions about a delayed refund, please contact us at support@salafil.shop.
What happens if my package is delayed?
Delivery dates are estimates and may occasionally be affected by FedEx operations, weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
If your package is taking longer than the estimated delivery timeframe, please contact us at support@salafil.shop. We will review the available shipping information and assist where possible.
Which payment method do you accept?
Payments are processed through Stripe. Available payment options supported through Stripe may be shown during checkout.
How can I contact Salafil?
You can contact us by email:
Email: support@salafil.shop
Our business hours are:
Monday–Friday, 9:00 AM–5:00 PM (GMT+1)